“A letter to a regular. I wrote this to show how much of an influence regulars can have on customer service workers.
You used to come in every night. We’ve wondered where you’ve been. For two weeks, our nights have been silent, bland, without your beautiful face and your colourful dresses and your news about your son’s new business venture.
We had your yogurts ready. Ample matcha for your drink.
But you stopped coming.
Tonight, your friend came in. Asked if I knew the girl with the flowy textured cotton dresses.
And told me you’d passed away.
You were homeless. But you didn’t let us know.
You came to us every day for months, and sat and talked with us.
Every night, you’d go around the store, collecting cups, plates, straw wrappers from the floor. You were nothing but smiles around us.
Every single night, you stayed until we closed. We close earlier than any other location in town, but you stayed with us because you liked us.
You struggled with your mind, as many do.
But with us, you never let it show.
You were such a strong woman, and I don’t want to believe that you’re gone. That news might have been the hardest I’ve ever heard.
You even gave us new scissors, because you bought a pack of two… and when you asked us for scissors… to open yours… You were appalled at how crappy the ones we had to use were.
You had a heart of gold.
My shift and I made your drink one last time tonight, just the way you like it. An iced venti green-tea latte with ten scoops of matcha, right on top of the ice, with a dome lid.
I always thought it was odd, but you said you liked the chunks that the matcha would make.
I poured the milk, and pulled out the container of matcha so I wouldn’t get it all over the counter. I went to grab the ice scoop, and I broke down.
My supervisor finished it.
The whole night, I looked at the table you always sat at, right in the corner, and you were there smiling at me.
I tried your drink tonight through tears.
I liked the chunks.”
Credit : Cameron Deane ( respect 🫡)
