Today, while picking up lunch for a doctor’s office, I witnessed something that truly touched me. As I stood waiting for my order, I overheard a man quietly say to the cashier, “I’d like to buy something to eat, but all I have is $5.”
He was holding a worn $5 bill, wearing a backpack, and looked like he might be going through a tough time. As he asked about a few menu items, it became clear his money wasn’t enough. The cashier, a young woman named Karina, didn’t hesitate. She gently offered suggestions, helped him place his order, and when it came to the drink, she simply said, “Don’t worry—it’s on me.”
I snapped a picture because I wanted to remember this moment. She could have asked a manager for help, or just taken his money and given him water—but instead, she chose kindness.
I’ve worked in customer service for years and even gone through world-class trainings like Dale Carnegie, but in just three minutes, Karina at Chick-fil-A in Jackson, MS reminded me what true service looks like: humility, compassion, and genuine care.
It’s not just the nuggets that make Chick-fil-A successful—it’s people like Karina.
Credit: Robert Gooch
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